Our Team:  Hilary R. Hamlin, MPA, MSSW

Qualifications

Over thirty years of Behavioral Health experience:

• Skilled manager within Community Mental Health provider agencies and with State Departments of MH/MR. Clinician with two federally funded projects.
• Independent consultant with state, county and non-profit agencies using broad skill set to accomplish a wide array of activities including performing needs assessment, managing information system selection and leading design and implementation projects.
• Extensive experience overseeing all aspects of IT system transformation from writing RFP’s, managing vendor selection process, contract negotiations, implementation project management, and working as a liaison with vendors.
• Project Director/Collaborator with Robert Wood Johnson Resources for Recovery project and Technical Assistant Collaborative of Boston
• Scholarly activities include Harvard University, Kennedy School of Government, MPA, Women’s Leadership Fellow.
• National Marketing Director for a Behavioral Healthcare Software Vendor;

Examples of Consulting Experience

Topaz Software Authority, Ft. Worth and Houston, Texas
Project Manager – consultant project manager for the implementation of an EHR for a joint implementation at MHMRA of Harris County and Tarrant County MHMR, oversight of entire software implementation with replacement of two legacy systems, integrated system across multiple divisions (MH, MR/IDD, ECI, SA, Criminal Justice and Crisis) and across two very large Centers (over 1500 employees each), oversight of clinical applications including assessments particular to each major population group, assisting in managing change for all clinicians from paper records to electronic.

Alabama Department of Mental Health/Mental Retardation, Montgomery, Alabama
Consultant Project Manager – lead consultant for implementation of Robert Wood Johnson Foundation Resources for Recovery dual substance abuse/mental retardation system selection and implementation project, co-wrote RFP for substance abuse, contract negotiations, addition of mental retardation project, managing issues list, critical path plan, complex political environment, creation of work flows, policies and procedure manuals, acceptance testing and training. Negotiated with vendor to assure functionality for priority based, statewide waiting list for MR (under lawsuit), regional case management electronic records, regional authorization management, eligibility, prevention and level of care assessments for substance abuse, EDI development to assure no duplicate data entry for providers with systems. Designed provider training manual and delivered statewide provider training for new system.

Human Services Management Solutions, Pittsburgh, Pennsylvania (twice – 2010/11 & 2002/04)
Sr. Consultant – Assist in managing major upgrade of system installed 7 years ago. Manage timeline, provide liaison with software company, evaluate enhancement documents, assure contract compliance.

Project Manager – Co-managed the implementation of a web based system that standardized clinical documentation across three non-profit agencies, established Steering Committee and work teams to reengineer the clinical work flows, managed issue tracking system. Advised CEOs on system selection and performed extensive cost analysis on proposed systems.

Adult Mental Health Division, Hawaii Department of Health, Honolulu, Hawaii
Consultant – Wrote RFP for Managed Care MIS, managed system selection process and lengthy contract negotiations, drafted Provider Manuals, provided HIPAA training and orientation to hospital staff.

Saginaw County Community Mental Health Authority, Saginaw, Michigan (multiple projects)
Consultant - Wrote RFP for managed care and provider information systems, designed reorganization to prepare for state bid process, performed analysis of outsourced contract IS and MCO providers and made recommendations that resulted in more efficient and effective MCO processes as well improved data accuracy and timeliness of data

East Texas Behavioral Health Network, Lufkin, Texas
As subcontractor with TAC, Inc., provided MIS support for state pilot project including development of a RFP for an information system to support the Network.
 

Work Experience

PSP Information Group, Inc. Oakland, CA (Behavioral Health Information System vendor)
National Marketing Director: Managed marketing activities for application software for behavioral health organizations, responded to numerous RFPs; expanded market share outside California (including Harris County MHMRA) administered and negotiated new contracts, negotiated annual maintenance contracts with Users Group, managed and supervised consulting group

Connecticut Department of Mental Health, Hartford, CT
Executive Assistant to the Commissioner: Managed and coordinated the Governing Body of the CT Department of Mental Health; performed oversight function of all DMH facilities to monitor and improve clinical care, patient environment and quality assurance activities; provided technical assistance to DMH facilities in areas related to JCAHO accreditation and HCFA certification.
Project Manager - Management Information System Project: managed and coordinated selection and implementation of a computerized, statewide, patient care information system to serve all DMH facilities. Principal Investigator for the Mental Health Statistical Improvement Project (NIMH) grant to Connecticut.

Mississippi Department of Mental Health (incorporated MH & DD), Jackson, MS
Director, Division of Planning and Program Evaluation & Director of Quality Assurance: Organized and managed two divisions to ensure quality of services and accountability for all of the Department's institutions and contract agencies, wrote regulations and standards for Medicaid reimbursable services, developed performance contracting for community services, implemented statewide case management, conducted two-year study on all public psychiatric commitments to examine the quality of documentation of commitment examinations. Field Instructor for Doctoral Psychology student in program evaluation at the University of Mississippi.

Additional Work Experience

8/82-8/84
Community Mental Health Center, Tampa, FL
Manager, Program Planning, Evaluation and Information Systems

3/81-8/82
Santa Barbara County Mental Health Services, Santa Barbara, CA
Coordinator, Quality Assurance

2/80-2/81
Southern Regional Education Board, Atlanta, GA
Director, Mental Health Outcome Project

9/78-12/79
National Institute of Mental Health Training Technical Assistance Trainers Grant, Philadelphia, PA.

1/77-9/78
Overlook Mental Health Center, Knoxville, TN
Director, Research and Evaluation

Education

Harvard University, Kennedy School of Government, Cambridge, MA
MPA-Women's Leadership Fellow

University of Tennessee, School of Social Work, Knoxville, TN
MSSW-Social and Rehabilitation Service Fellowship

Beloit College, Beloit, WI
BA – Sociology